Returns and Complaints \u2014 ZUA World<\/title>\n<style>\n @import url('https:\/\/api.fontshare.com\/v2\/css?f[]=general-sans@300,400,500,600&display=swap');\n\n .zs *, .zs *::before, .zs *::after { box-sizing: border-box; margin: 0; padding: 0; }\n .zs {\n font-family: 'General Sans', -apple-system, BlinkMacSystemFont, sans-serif;\n background: #ffffff;\n color: #2e2620;\n font-size: 17px;\n line-height: 1.7;\n font-weight: 400;\n -webkit-font-smoothing: antialiased;\n }\n .zs .wrap { max-width: 1440px; margin: 0 auto; padding: 0 48px; }\n\n \/* \u2500\u2500 POSZERZENIE NA DESKTOP \u2500\u2500\n Kontener motywu (l-section--container \/ c-post__container) boksuje tre\u015b\u0107 i robi\n du\u017ce marginesy L\/P. Zdejmujemy limit TYLKO na podstronach z naszym blokiem\n (:has(.zs) \u2014 nie rusza reszty sklepu) i TYLKO na desktopie. 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padding-top: 0; }\n .zs .addr-card { padding: 32px 28px; }\n }\n<\/style>\n<\/head>\n<body>\n<div class=\"zs\">\n<div class=\"wrap\">\n\n \n <section class=\"intro\">\n <span class=\"eyebrow\">Returns and complaints<\/span>\n <h1>You buy with peace of mind \u2013 you have time to decide.<\/h1>\n <p>We want you to feel confident. If your order doesn't meet your expectations, you can return it to us\u2014no explanations needed, no rush.<\/p>\n <\/section>\n\n \n <section class=\"sec\">\n <div class=\"sec-head\">\n <div>\n <span class=\"eyebrow\">right of return<\/span>\n <h2 class=\"display\">14-day return<\/h2>\n <\/div>\n <div class=\"right\">You have 14 days from receiving the package to withdraw from the contract \u2014 without giving a reason.<\/div>\n <\/div>\n <div class=\"steps\">\n <div class=\"step\">\n <div class=\"n\">01<\/div>\n <h3>Fill out the return form<\/h3>\n <p>Download the form, provide the order number, and attach proof of purchase (receipt recommended). Prefer it simpler? Message us at <strong style=\"color:#2e2620;font-weight:500\">info@zuaworld.eu<\/strong>.<\/p>\n <a class=\"dl\" href=\"https:\/\/zuaworld.eu\/wp-content\/uploads\/2026\/05\/formularz-zwrotu-towaru.pdf\" target=\"_blank\" rel=\"noopener\">Download the return form (PDF)\n <svg width=\"14\" height=\"14\" viewbox=\"0 0 24 24\" fill=\"none\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M12 4v12m0 0l-5-5m5 5l5-5M5 20h14\"\/><\/svg>\n <\/a>\n <\/div>\n <div class=\"step\">\n <div class=\"n\">02<\/div>\n <h3>Pack it up and send it back<\/h3>\n <p>Pack the product in a way that protects it during shipping and return it to our returns address (below) within 14 days of receiving the package.<\/p>\n <\/div>\n <div class=\"step\">\n <div class=\"n\">03<\/div>\n <h3>Get a refund<\/h3>\n <p>Once we have received and inspected the package, we will refund the full amount for the product\u2014no later than 14 days\u2014using the same payment method.<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n \n <section class=\"sec\">\n <div class=\"sec-head\">\n <div>\n <span class=\"eyebrow\">Good to know<\/span>\n <h2 class=\"display\">Return policy<\/h2>\n <\/div>\n <div class=\"right\">A few guidelines to ensure a smooth return process.<\/div>\n <\/div>\n <div class=\"info\">\n <div class=\"item\">\n <div class=\"lbl\">Product Condition<\/div>\n <p>We accept products <strong>unused and complete<\/strong>, in its original condition. Tags and the original packaging make it easier for us to process your return.<\/p>\n <\/div>\n <div class=\"item\">\n <div class=\"lbl\">Return cost<\/div>\n <p>The buyer is responsible for the direct cost of returning the product\u2014in accordance with our terms and conditions. In the event of a complaint (product defect), you return the package at our expense.<\/p>\n <\/div>\n <div class=\"item\">\n <div class=\"lbl\">What can you return<\/div>\n <p>You can return any product from our store\u2014including those purchased during presale. We do not have any exceptions here.<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n \n <section class=\"addr\">\n <div class=\"addr-card\">\n <span class=\"lbl\">Return Address<\/span>\n <div class=\"lines\">\n ZUA World<br>\n Mokotowska St. 43 apt. 103<br>\n 00-551 Warsaw<br>\n Poland\n <\/div>\n <p class=\"note\">If your order was shipped directly from Bali, please contact us before returning it\u2014we will provide you with the correct return address. Please do not send packages with cash on delivery; such shipments will not be accepted. Please keep your shipping receipt until your refund has been processed.<\/p>\n <\/div>\n <\/section>\n\n \n <section class=\"sec\">\n <div class=\"sec-head\">\n <div>\n <span class=\"eyebrow\">complaints<\/span>\n <h2 class=\"display\">when something is wrong<\/h2>\n <\/div>\n <div class=\"right\">If the product arrives damaged or defective, we will handle it personally.<\/div>\n <\/div>\n <div class=\"info\">\n <div class=\"item\">\n <div class=\"lbl\">Report a defect<\/div>\n <p>Write to <strong style=\"color:#2e2620;font-weight:500\">info@zuaworld.eu<\/strong>, describe the problem and\u2014if possible\u2014include photos. We'll get back to you as soon as possible.<\/p>\n <\/div>\n <div class=\"item\">\n <div class=\"lbl\">What next<\/div>\n <p>Depending on the situation, we will replace the product, repair it, or issue a refund. You may return the defective item at our expense.<\/p>\n <\/div>\n <div class=\"item\">\n <div class=\"lbl\">Handicrafts<\/div>\n <p>Slight variations in detail, shade, or finish are a natural characteristic of handmade items\u2014they are not flaws, but a sign that each piece is one of a kind.<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n \n <section class=\"pull\">\n <p>Each piece is handcrafted on a log\u2014and we want it to be yours for good, so you can feel confident about every decision.<\/p>\n <\/section>\n\n \n <section class=\"contact\">\n <span class=\"eyebrow\">help<\/span>\n <h2>Do you have questions about returns?<\/h2>\n <p class=\"sub\">We are available Monday to Friday, 10:00 AM\u20136:00 PM.<\/p>\n <div class=\"links\">\n <a href=\"mailto:info@zuaworld.eu\">info@zuaworld.eu<\/a>\n <a href=\"tel:+48601771149\">+48 601 771 149 <span class=\"note\">Poland<\/span><\/a>\n <a href=\"https:\/\/wa.me\/628113899872\" target=\"_blank\" rel=\"noopener\">WhatsApp Bali<\/a>\n <\/div>\n <\/section>\n\n<\/div>\n<\/div>\n<\/body>\n<\/html>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns and complaints \u2014 ZUA World Returns and complaints buy with peace of mind \u2014 you have time to decide. 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\n\t\t\t\t\t\n\n\n\n\nReturns and Complaints \u2014 ZUA World<\/title>\n<style>\n @import url('https:\/\/api.fontshare.com\/v2\/css?f[]=general-sans@300,400,500,600&display=swap');\n\n .zs *, .zs *::before, .zs *::after { box-sizing: border-box; margin: 0; padding: 0; }\n .zs {\n font-family: 'General Sans', -apple-system, BlinkMacSystemFont, sans-serif;\n background: #ffffff;\n color: #2e2620;\n font-size: 17px;\n line-height: 1.7;\n font-weight: 400;\n -webkit-font-smoothing: antialiased;\n }\n .zs .wrap { max-width: 1440px; margin: 0 auto; padding: 0 48px; }\n\n \/* \u2500\u2500 POSZERZENIE NA DESKTOP \u2500\u2500\n Kontener motywu (l-section--container \/ c-post__container) boksuje tre\u015b\u0107 i robi\n du\u017ce marginesy L\/P. Zdejmujemy limit TYLKO na podstronach z naszym blokiem\n (:has(.zs) \u2014 nie rusza reszty sklepu) i TYLKO na desktopie. 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padding-top: 0; }\n .zs .addr-card { padding: 32px 28px; }\n }\n<\/style>\n<\/head>\n<body>\n<div class=\"zs\">\n<div class=\"wrap\">\n\n \n <section class=\"intro\">\n <span class=\"eyebrow\">Returns and complaints<\/span>\n <h1>You buy with peace of mind \u2013 you have time to decide.<\/h1>\n <p>We want you to feel confident. If your order doesn't meet your expectations, you can return it to us\u2014no explanations needed, no rush.<\/p>\n <\/section>\n\n \n <section class=\"sec\">\n <div class=\"sec-head\">\n <div>\n <span class=\"eyebrow\">right of return<\/span>\n <h2 class=\"display\">14-day return<\/h2>\n <\/div>\n <div class=\"right\">You have 14 days from receiving the package to withdraw from the contract \u2014 without giving a reason.<\/div>\n <\/div>\n <div class=\"steps\">\n <div class=\"step\">\n <div class=\"n\">01<\/div>\n <h3>Fill out the return form<\/h3>\n <p>Download the form, provide the order number, and attach proof of purchase (receipt recommended). Prefer it simpler? Message us at <strong style=\"color:#2e2620;font-weight:500\">info@zuaworld.eu<\/strong>.<\/p>\n <a class=\"dl\" href=\"https:\/\/zuaworld.eu\/wp-content\/uploads\/2026\/05\/formularz-zwrotu-towaru.pdf\" target=\"_blank\" rel=\"noopener\">Download the return form (PDF)\n <svg width=\"14\" height=\"14\" viewbox=\"0 0 24 24\" fill=\"none\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M12 4v12m0 0l-5-5m5 5l5-5M5 20h14\"\/><\/svg>\n <\/a>\n <\/div>\n <div class=\"step\">\n <div class=\"n\">02<\/div>\n <h3>Pack it up and send it back<\/h3>\n <p>Pack the product in a way that protects it during shipping and return it to our returns address (below) within 14 days of receiving the package.<\/p>\n <\/div>\n <div class=\"step\">\n <div class=\"n\">03<\/div>\n <h3>Get a refund<\/h3>\n <p>Once we have received and inspected the package, we will refund the full amount for the product\u2014no later than 14 days\u2014using the same payment method.<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n \n <section class=\"sec\">\n <div class=\"sec-head\">\n <div>\n <span class=\"eyebrow\">Good to know<\/span>\n <h2 class=\"display\">Return policy<\/h2>\n <\/div>\n <div class=\"right\">A few guidelines to ensure a smooth return process.<\/div>\n <\/div>\n <div class=\"info\">\n <div class=\"item\">\n <div class=\"lbl\">Product Condition<\/div>\n <p>We accept products <strong>unused and complete<\/strong>, in its original condition. Tags and the original packaging make it easier for us to process your return.<\/p>\n <\/div>\n <div class=\"item\">\n <div class=\"lbl\">Return cost<\/div>\n <p>The buyer is responsible for the direct cost of returning the product\u2014in accordance with our terms and conditions. In the event of a complaint (product defect), you return the package at our expense.<\/p>\n <\/div>\n <div class=\"item\">\n <div class=\"lbl\">What can you return<\/div>\n <p>You can return any product from our store\u2014including those purchased during presale. We do not have any exceptions here.<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n \n <section class=\"addr\">\n <div class=\"addr-card\">\n <span class=\"lbl\">Return Address<\/span>\n <div class=\"lines\">\n ZUA World<br>\n Mokotowska St. 43 apt. 103<br>\n 00-551 Warsaw<br>\n Poland\n <\/div>\n <p class=\"note\">If your order was shipped directly from Bali, please contact us before returning it\u2014we will provide you with the correct return address. Please do not send packages with cash on delivery; such shipments will not be accepted. Please keep your shipping receipt until your refund has been processed.<\/p>\n <\/div>\n <\/section>\n\n \n <section class=\"sec\">\n <div class=\"sec-head\">\n <div>\n <span class=\"eyebrow\">complaints<\/span>\n <h2 class=\"display\">when something is wrong<\/h2>\n <\/div>\n <div class=\"right\">If the product arrives damaged or defective, we will handle it personally.<\/div>\n <\/div>\n <div class=\"info\">\n <div class=\"item\">\n <div class=\"lbl\">Report a defect<\/div>\n <p>Write to <strong style=\"color:#2e2620;font-weight:500\">info@zuaworld.eu<\/strong>, describe the problem and\u2014if possible\u2014include photos. We'll get back to you as soon as possible.<\/p>\n <\/div>\n <div class=\"item\">\n <div class=\"lbl\">What next<\/div>\n <p>Depending on the situation, we will replace the product, repair it, or issue a refund. You may return the defective item at our expense.<\/p>\n <\/div>\n <div class=\"item\">\n <div class=\"lbl\">Handicrafts<\/div>\n <p>Slight variations in detail, shade, or finish are a natural characteristic of handmade items\u2014they are not flaws, but a sign that each piece is one of a kind.<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n \n <section class=\"pull\">\n <p>Each piece is handcrafted on a log\u2014and we want it to be yours for good, so you can feel confident about every decision.<\/p>\n <\/section>\n\n \n <section class=\"contact\">\n <span class=\"eyebrow\">help<\/span>\n <h2>Do you have questions about returns?<\/h2>\n <p class=\"sub\">We are available Monday to Friday, 10:00 AM\u20136:00 PM.<\/p>\n <div class=\"links\">\n <a href=\"mailto:info@zuaworld.eu\">info@zuaworld.eu<\/a>\n <a href=\"tel:+48601771149\">+48 601 771 149 <span class=\"note\">Poland<\/span><\/a>\n <a href=\"https:\/\/wa.me\/628113899872\" target=\"_blank\" rel=\"noopener\">WhatsApp Bali<\/a>\n <\/div>\n <\/section>\n\n<\/div>\n<\/div>\n<\/body>\n<\/html>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns and complaints \u2014 ZUA World Returns and complaints buy with peace of mind \u2014 you have time to decide. We want you to\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2549","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>Polityka Zwrot\u00f3w \u2014 ZUA World | 14 Dni na Zwrot<\/title>\n<meta name=\"description\" content=\"Dowiedz si\u0119 jak zwr\u00f3ci\u0107 produkt ZUA World. 14 dni na zwrot, prosta procedura dla zakup\u00f3w online. 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