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Privacy Policy

PRIVACY POLICY

(RODO / GDPR)

  1. Data controller

The administrator of the personal data is:

ZUA WORLD Zuzanna Brzezinska

NIP: 8442259673

REGON: 364618287

registered office address:

Mokotowska 43 lok. 103

00-551 Warsaw

Poland

e-mail: [email protected]

phone: +48 506 055 757

The Administrator shall make every effort to ensure that personal data is processed securely and in compliance with applicable laws, in particular with the Regulation of the European Parliament and of the Council (EU) 2016/679 (RODO / GDPR).

  1. Scope of data collected

The following personal data may be collected when using the zuaworld.eu online store:

  • name
  • delivery address
  • email address
  • phone number
  • invoice details
  • IP address
  • procurement information

Provision of data is voluntary, but necessary to complete the order.

  1. Purposes of data processing

Personal data is processed for the purpose of:

  • processing of orders in the online store
  • payment processing
  • shipments of orders
  • customer contact
  • handling returns and complaints
  • maintaining a customer account (if available)
  • conduct statistics and analysis
  • marketing activities (if the customer agrees)
  1. Legal basis for processing

The data is processed on the basis of:

  • Article 6(1)(b) of the RODO - performance of the sales contract
  • Article 6(1)(c) RODO - legal obligations (e.g., accounting)
  • Article 6(1)(f) RODO - legitimate interest of the administrator
  • User consents (e.g. newsletter)
  1. Recipients of data

Personal data may be transferred to entities cooperating with the store, in particular:

  • payment operators
  • courier companies
  • logistics operators
  • IT service providers
  • to entities providing marketing services

The data is transferred only to the extent necessary to provide services.

  1. Data retention period

Personal data is stored:

  • for the duration of the order
  • for the period required by tax and accounting laws
  • Until the withdrawal of consent in the case of data processed on the basis of consent
  1. User rights

Every data subject has the right to:

  • access to your data
  • rectification of data
  • deletion of data
  • restrictions on processing
  • data portability
  • object to the processing

To exercise your rights, contact the administrator.

  1. Data security

The Administrator shall apply appropriate technical and organizational measures to ensure the protection of the processed personal data.

COOKIE POLICY

  1. General information

The website www.zuaworld.eu uses cookies.

Cookies are small text files stored on your device when you use a website.

  1. Purposes of using cookies

Cookies are used for:

  • ensure proper operation of the website
  • shopping cart handling
  • remembering user preferences
  • statistics
  • conduct marketing activities
  1. Types of cookies

The following types of cookies may be used on the site:

technical cookies

necessary for the proper operation of the site

analytics cookies

enable analysis of site traffic (e.g. Google Analytics)

marketing cookies

Used for advertising activities (e.g. Meta Pixel)

  1. Cookie management

The user can change the cookie settings in their web browser at any time.

Restricting the use of cookies may affect some functionality of the site.

RETURN POLICY

  1. Right of withdrawal

The consumer has the right to withdraw from the contract within 14 days of receiving the product without giving a reason.

  1. Return procedure

To make a return, you must:

  1. Send the product back within 14 days of receiving the order or requesting a return by email to the following address [email protected].
  2. Include proof of purchase - a fiscal receipt is recommended.
  1. Terms of return

The returned product should:

  • idle
  • have original tags
  • show no signs of use
  • be returned unaltered
  1. Cost of return

The cost of returning the product shall be borne by the customer.

  1. Return of payment

Refunds are made within 14 days of receiving the returned product.

The payment refund will be made using the same payment method that was used for the order.

  1. Returns for international shipments

Orders in the Zua World store may be fulfilled from different warehouses of the Seller, depending on the country of delivery and availability of products.

Orders can be shipped from:

  • warehouse located in Poland (handling orders in the European Union)
  • A warehouse located in Bali, Indonesia (handling international orders)
  1. Returns for orders processed from Bali warehouse

For orders processed from a warehouse located in Bali, the product return should be sent back to the address of the warehouse from which the order was shipped.

Information about the place of shipment of the order may be communicated to the Customer in the order confirmation or in correspondence with the Seller.

The cost of international transportation associated with the return of the product shall be borne by the customer.

International returns may incur additional administrative or customs fees due to the regulations of the country of shipment or country of receipt.

  1. Contact for returns

If you have any questions about returns or complaints, please contact the store:

[email protected]

+48 506 055 757 (Poland and EU)

+62 811 3800384 (Bali, Asia, Australia and USA)