You buy with peace of mind – you have time to decide.

We want you to feel confident. If your order doesn't meet your expectations, you can return it to us—no explanations needed, no rush.

right of return

14-day return

You have 14 days from receiving the package to withdraw from the contract — without giving a reason.

Fill out the return form

Download the form, provide the order number, and attach proof of purchase (receipt recommended). Prefer it simpler? Message us at [email protected].

Download the return form (PDF)

Pack it up and send it back

Pack the product in a way that protects it during shipping and return it to our returns address (below) within 14 days of receiving the package.

Get a refund

Once we have received and inspected the package, we will refund the full amount for the product—no later than 14 days—using the same payment method.

Good to know

Return policy

A few guidelines to ensure a smooth return process.

Product Condition

We accept products unused and complete, in its original condition. Tags and the original packaging make it easier for us to process your return.

Return cost

The buyer is responsible for the direct cost of returning the product—in accordance with our terms and conditions. In the event of a complaint (product defect), you return the package at our expense.

What can you return

You can return any product from our store—including those purchased during presale. We do not have any exceptions here.

Return Address

ZUA World
Mokotowska St. 43 apt. 103
00-551 Warsaw
Poland

If your order was shipped directly from Bali, please contact us before returning it—we will provide you with the correct return address. Please do not send packages with cash on delivery; such shipments will not be accepted. Please keep your shipping receipt until your refund has been processed.

complaints

when something is wrong

If the product arrives damaged or defective, we will handle it personally.

Report a defect

Write to [email protected], describe the problem and—if possible—include photos. We'll get back to you as soon as possible.

What next

Depending on the situation, we will replace the product, repair it, or issue a refund. You may return the defective item at our expense.

Handicrafts

Slight variations in detail, shade, or finish are a natural characteristic of handmade items—they are not flaws, but a sign that each piece is one of a kind.

Each piece is handcrafted on a log—and we want it to be yours for good, so you can feel confident about every decision.

help

Do you have questions about returns?

We are available Monday to Friday, 10:00 AM–6:00 PM.

[email protected] +48 601 771 149 Poland WhatsApp Bali