Ordering and shipping

Ordering and shipping

Created in Bali, shipped with care.

We treat every order with the same attention as our collections are created – at every stage, until it reaches you.

how to order

three simple steps

From product selection to confirmation with a tracking number.
01

Select and add to cart

Find a product you'll love — each item is handmade and one of a kind.

02

Fill in the details and pay

Provide the delivery address and choose a payment method — Przelewy24, Stripe, or PayPal.

03

Wait for confirmation

You will receive a confirmation email, and a tracking number after the package is shipped.

Good to know

execution and delivery

All times are estimated and given in business days.
Lead time

We usually process orders within 48 hours after payment is recorded.

Customs duties and taxes

For shipments outside the European Union, customs duties or import taxes may apply—these are covered by the buyer.

Tracking

After shipping the package, we will send an email with a tracking number that you can monitor with the carrier.

where are we sending from

two warehouses, one world

We ship from Warsaw and directly from Bali – depending on the delivery location.
Poland and Europe Warsaw warehouse
Mokotowska 43, Warsaw
Shipping: Mon–Fri, 10:00 AM–6:00 PM
Poland1-3 days
Germany3–5 days
Czech Republic3–5 days
Slovakia3–5 days
Lithuania3–5 days
Latvia3–5 days
Hungary3–5 days
Austria4–6 days
Belgium4–6 days
Netherlands4–6 days
Estonia4–6 days
Slovenia4–6 days
Luxembourg4–6 days
France4–7 days
Italy4–7 days
Bulgaria4–7 days
Romania4–7 days
Denmark4–7 days
Sweden5–7 days
Finland5–7 days
Croatia5–7 days
Spain5–7 days
Portugal5–7 days
Ireland5–7 days
Greece5–7 days

Poland DPD courier and InPost parcel lockers  Europe DPD courier, and in selected countries also pickup at a point or parcel locker (France, Italy, Spain, Portugal, Croatia, Ireland, Greece). You will see the exact delivery cost in your cart. Time calculated from parcel dispatch.

World bale warehouse
Pererenan, Bali, Indonesia
boutique daily, 10 AM–9 PM
Indonesia2-5 days
Singapore3–6 days
Malaysia4–7 days
Hong Kong4–7 days
Japan5–9 days
Dubai / UAE5–9 days
Australia7–12 days
United States of America7–12 days
New Zealand7–12 days

We are sending directly from Bali — straight from where our collections are created. Custom orders also come from Bali. Shipping times may be extended due to customs procedures.

Each piece is handcrafted on bales—slight differences in detail or finish are a natural characteristic of the craftsmanship and make it unique.

help

Do you have questions?

We are available Monday to Friday, 10:00 AM–6:00 PM.