The administrator of the personal data is:

The Administrator shall make every effort to ensure that personal data is processed securely and in compliance with applicable laws, in particular with the Regulation of the European Parliament and of the Council (EU) 2016/679 (RODO / GDPR).

The following personal data may be collected when using the zuaworld.eu online store:

• name
• delivery address
• email address
• phone number
• invoice details
• IP address
• procurement information

Provision of data is voluntary, but necessary to complete the order.

Personal data is processed for the purpose of:

• processing of orders in the online store
• payment processing
• shipments of orders
• customer contact
• handling returns and complaints
• maintaining a customer account (if available)
• conduct statistics and analysis
• marketing activities (if the customer agrees)

The data is processed on the basis of:

• Article 6(1)(b) of the RODO - performance of the sales contract
• Article 6(1)(c) RODO - legal obligations (e.g., accounting)
• Article 6(1)(f) RODO - legitimate interest of the administrator
• User consents (e.g. newsletter)

Personal data may be transferred to entities cooperating with the store, in particular:

• payment operators
• courier companies
• logistics operators
• IT service providers
• to entities providing marketing services

The data is transferred only to the extent necessary to provide services.

Personal data is stored:

• for the duration of the order
• for the period required by tax and accounting laws
• Until the withdrawal of consent in the case of data processed on the basis of consent

Every data subject has the right to:

• access to your data
• rectification of data
• deletion of data
• restrictions on processing
• data portability
• object to the processing

To exercise your rights, contact the administrator.

The Administrator shall apply appropriate technical and organizational measures to ensure the protection of the processed personal data.

The website www.zuaworld.eu uses cookies.

Cookies are small text files stored on your device when you use a website.

Cookies are used for:

• ensure proper operation of the website
• shopping cart handling
• remembering user preferences
• statistics
• conduct marketing activities

The following types of cookies may be used on the site:

The user can change the cookie settings in their web browser at any time.

Restricting the use of cookies may affect some functionality of the site.

The consumer has the right to withdraw from the contract within 14 days of receiving the product without giving a reason.

To make a return, you must:

• Return the product within 14 days of receiving the order or by reporting your desire to return it via email to [email protected].
• Attach proof of purchase – a fiscal receipt is recommended.

The returned product should:

• idle
• have original tags
• show no signs of use
• be returned unaltered

The cost of returning the product shall be borne by the customer.

Refunds are made within 14 days of receiving the returned product.

The payment refund will be made using the same payment method that was used for the order.

Orders in the Zua World store may be fulfilled from different warehouses of the Seller, depending on the country of delivery and availability of products.

Orders can be shipped from:

• warehouse located in Poland (handling orders in the European Union)
• A warehouse located in Bali, Indonesia (handling international orders)

For orders processed from a warehouse located in Bali, the product return should be sent back to the address of the warehouse from which the order was shipped.

Information about the place of shipment of the order may be communicated to the Customer in the order confirmation or in correspondence with the Seller.

The cost of international transportation associated with the return of the product shall be borne by the customer.

International returns may incur additional administrative or customs fees due to the regulations of the country of shipment or country of receipt.